How do I reset my password? – Accuplan

If you are unable to access your account because you forgot your password, you can reset it quickly using the steps below.

Resetting Your Password

Go to the Online Portal Login Page – Access the login page here.
Click on "Forgot Password?" – This link is located beneath the login fields.
Enter Your Username or Email Address – Make sure to use the email address associated with your account.
Complete the reCaptcha Verification – This step is required to secure your account.
Check Your Email – If the correct email address is entered, you will receive an email with your username and a password reset link.

Click on the Password Reset Link – This link is included in the email you received.
Enter a New Password – Choose a secure password and confirm your selection.
Finalize the Password Reset – You will receive a final confirmation email. Click on the link in this email to complete the reset process.
Log In with Your New Password – Once the reset is complete, return to the Online Portal and log in using your updated credentials.

If you experience issues resetting your password, try the following:

Ensure You’re Using the Correct Email Address – If you have multiple email addresses, make sure you’re using the one linked to your account.
Clear Your Browser’s Cache and Cookies – Then try logging in again.
Try a Different Network – If you cannot log in from your current network, switch to another (e.g., a mobile data connection). If this resolves the issue, your IT administrator may need to adjust network settings.

If you’re still having trouble resetting your password, our Support Team is happy to assist you.