How do I change my contact information in the portal?

You can update your contact information, including your name, marital status, social security number, address, and email address, directly in the Online Portal. Follow the steps below based on what you wish to update.

Changing Your Legal Name

If you need to update your legal name, please follow these steps:

1. Login to the Online Portal
2. Select the Profile Tab
3. Click the Update Personal Info Button
4. Select "Names" – To update your name, click on the "Names" section.
5. Enter the Required Name Information – Provide your new name details.
6. Describe Your Supporting Documents – Upload supporting documentation, such as a photo ID or name change affidavit, that proves your legal name change.
7. Upload Your Supporting Documents – Attach the documents required for verification.
8. Click the Review Button – Review your changes.
9. Click Submit – Submit your name change request.

Changing Your Marital Status

To update your marital status in the portal, follow these steps:

1. Login to the Online Portal
2. Select the Profile Tab
3. Click the Update Personal Info Button
4. Select "Marital Status" – Click on the marital status section to update.
5. Select Your New Marital Status – Choose the appropriate status from the dropdown menu.
6. Describe Your Supporting Documents – Provide supporting documents, such as a marriage certificate or divorce decree.
7. Upload Your Supporting Documents – Attach your supporting documentation.
8. Click the Review Button – Review the updates.
9. Click Submit – Submit your marital status change request.

Changing Your Social Security Number

If you need to update your social security number, follow these steps:

1. Login to the Online Portal
2. Select the Profile Tab
3. Click the Update Personal Info Button
4. Select "Social Security Number" – Click on the Social Security Number section to update.
5. Enter the Required Social Security Number – Enter your new Social Security number.
6. Describe Your Supporting Documents – Upload a document, such as your Social Security card, as proof.
7. Upload Your Supporting Documents – Attach your Social Security card or another supporting document.
8. Click the Review Button – Review the updates to your Social Security number.
9. Click Submit – Submit the request for the Social Security number update.

Changing Your Address

To change your physical or mailing address in the Online Portal, follow these instructions:

1. Login to the Online Portal
2. Click the Profile Tab on the left side of the screen.
3. Click the Update Address Button – Under the "User Information" section.
4. Choose Address Type – Select whether you are changing your physical, mailing, or both addresses.
5. Enter All Required Address Information – Enter the new address details.
6. Upload a Current Utility Bill – Upload a utility bill containing your name and new address as proof of the change.
7. Click the Review Button – Review your address change.
8. Confirm Address Accuracy – If your address is marked as "not deliverable," check the box to confirm it’s correct, and then click Review again.
9. Click Submit – Submit your address change request.

Your address will be updated within 3-5 business days after we receive your complete request.

Changing Your Email Address

If you need to update your email address, follow these steps:

1. Login to the Online Portal
2. Go to Profile -> User Information
3. Click the Update Email Button
4. Enter Your New Email Address – Type the new email address and enter your password. Then click Proceed.
5. Complete the 2FA Check (if applicable) – Follow the prompts to complete the two-factor authentication process.
6. Verify the New Email Address – You will receive a verification email at the new address. You will also receive a notification at your old email address.
7. Confirm the Email Update – Follow the instructions in the verification email to confirm your new email address.
8. Cancel the Request (Optional) – If needed, you can cancel the email change request through a link provided in the email sent to your old address.

If you encounter any issues or have questions about updating your contact information, feel free to reach out to our support team for assistance.