Can You Help Me with Two-Factor Authentication (2FA)?

Two-factor authentication (2FA) is an important security measure used to protect your account by requiring two forms of identification. At American Estate & Trust (AET), 2FA is now enabled on all accounts. Our system supports two 2FA methods, and both methods require you to enter a six-digit verification code before accessing your account:

1. Mobile Phone Number – A text message is sent to the client’s registered mobile phone with a six-digit code that must be entered at login.
2. Email Address – If a mobile number is not set up for 2FA, a 2FA email is sent to the email address on file, containing a six-digit code that must be entered at login.

Regardless of whether you receive your 2FA code via text message or email, you must enter the six-digit code to proceed with logging in.

How to Set Up 2FA on Your Account

To enable 2FA via mobile phone:

1. Login to the Online Portal.
2. Click on the "Profile" tab on the left side of the screen.
3. Select the "Phone Numbers" header.

If your mobile phone number has already been added:

• Select your mobile phone number from the list.
• Click the 3-dot menu next to the number and choose "Verify."
• A text message with a six-digit code will be sent to your phone.
• Enter the code to verify your number.
• Once verified, click the 3-dot menu again and select "Enable 2FA."

If your mobile phone number has not been added:

• Click "Add Number."
• Select "Mobile Phone" and click "Next."
• Choose a number label from the dropdown box and click "Next."
• Enter a valid US mobile number with an area code.
• Check the box labeled "Use as Two Factor Authorization Number" and click "Next."

If you do not set up a mobile phone for 2FA, our system will automatically send a 2FA email to the email address on file when you log in. This email contains a six-digit code, which must be entered to proceed.

How to Deactivate 2FA on Your Account

If you need to deactivate 2FA, you must contact the AET Support department via telephone and request deactivation. To ensure security, the support agent must verify your identity by confirming the following details:

• Verbal authorization
• Social Security Number
• Date of Birth
• Full Name
• Email Address

Important Notes:

• If verification fails, the support agent cannot disable 2FA. The issue will be escalated to management for review.
• Deactivation requests must be handled over the phone—email or chat requests are not accepted for security reasons.
• If no mobile phone is linked to the account, 2FA will default to email authentication. Clients who wish to switch to phone-based 2FA must follow the setup instructions above.
• The six-digit 2FA code is always required, whether it is sent via text message or email.

If you experience any technical difficulties with 2FA, AET Support can assist.