What is an account or setup Issue, and how do I clear it?

When managing your Self-Directed IRA (SDIRA) with American Estate & Trust (AET), you may encounter an account or setup issue that requires your attention. These issues are placed on accounts when additional information or documentation is needed to process a transaction or maintain compliance with regulatory requirements.

How Do I Know If I Have a Setup Issue?

If a setup issue has been placed on your account, you will be notified in two ways:

1. Toast Message Notification – When you log in to your AET online account, a pop-up message will display the setup issue and the required action.

2. Red Exclamation Mark Indicator – A red exclamation mark will appear next to your account number in the online portal. You can hover over this symbol to view details about the issue.

Common Setup Issues and How to Resolve Them

Below are some of the most common setup issues and the steps to clear them:

• Need to Know Purpose of Funds – If incoming funds are unclear, you must provide supporting documents to verify their source and intended use. This may include a contribution form, rollover certification form, or documentation linking the funds to a specific asset.

• Need Rollover Certification – Provide a completed rollover certification form to confirm the source of incoming funds.
• Change of Address - Need physical address - Submit a change of physical address request in the online portal with a current utility bill. 

• Annual Valuation - Need Individual Values for Each Asset – Submit updated fair market values for each asset in your account through the AET online portal. 

• Client Deceased - Need Instructions for Account Handling – Beneficiaries or estate representatives must contact AET to provide necessary documents for account handling.

• Need 401(k) Plan Docs – If your account involves a 401(k) rollover, submit the required plan documentation.

• Need Beneficiary Information – Update or confirm your designated beneficiaries in the online portal or submit a beneficiary designation form.

How to Clear a Setup Issue

To resolve a setup issue:

1. Review the Notification – Check the toast message or hover over the red exclamation mark in your online portal to see what is required.

2. Submit the Required Documents – Upload the necessary forms or supporting documents through the Documents tab in your account.

3. Contact AET Support if Needed – If you are unsure about the requirements, reach out to AET Support for guidance.

Preventing Future Setup Issues

• Ensure all incoming funds include appropriate documentation for their purpose.

• Keep asset valuations up to date and provide required financial documents as requested.

• Regularly review and update your account information, including beneficiaries and compliance-related details.

If you have further questions or need assistance, please contact AET Support.